Responsible Gaming at 9c6

9c6 was built on the principle that online gaming should be a source of enjoyment — not financial stress, personal harm, or family conflict. As Bangladesh's trusted gaming destination, we treat responsible gaming as a core operational value, not a legal checkbox. Every product decision we make considers the wellbeing of our players alongside the entertainment we provide.

We provide all registered players with a transparent set of controls, tools, and resources to manage their gaming activity. These features are free, immediate, and available regardless of account status or deposit history. Whether you need to set a daily budget, take a week off, or permanently close your account, 9c6 will respect and enforce your decision without delay.

We also train our customer support staff to recognise warning signs of problem gambling and to respond with empathy and practical guidance. If a member of our team contacts you about your gaming patterns, please understand it comes from genuine care. We want every player to stay in control and enjoy 9c6 on their own terms, for as long as it remains fun.

The 9c6 platform is reserved exclusively for adults aged 21 years and above. This is a firm requirement. By registering, you confirm that you are at least 21 years of age. 9c6 operates mandatory KYC (Know Your Customer) verification on all accounts, and any account found to belong to someone under 21 will be closed immediately, with all balances and pending winnings forfeited.

As part of our verification process, we may ask you to provide one or more of the following documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission, showing your full name and date of birth
• Valid Bangladeshi passport, showing your full name and date of birth
• A recent selfie or photo holding your identity document, for live verification purposes

Age verification is completed before any withdrawal is processed. Attempting to bypass verification using false documents or another person's identity is a serious breach of our Terms and Conditions and may be referred to the relevant authorities.

Setting a deposit limit is one of the most effective steps you can take to keep your gaming affordable and enjoyable. Limits cap the total amount you can transfer into your 9c6 account over a chosen period, giving you a clear financial boundary before you start playing — not after your budget is already gone. The following deposit limit options are available:

Self-exclusion is a formal tool that allows you to request that 9c6 block your account for a defined period. During any self-exclusion period, you will be unable to log in, deposit, place bets, or withdraw. This tool is designed for players who feel gambling has become a problem and who need a structured, enforceable break from the platform.

How to Request Self-Exclusion

To activate self-exclusion on your 9c6 account, email our support team at [email protected] and state clearly that you wish to self-exclude, along with the duration you are requesting. Requests are treated as a priority and your account will be suspended within 24 hours, typically within a few hours of your request being received.

Available Self-Exclusion Durations

9c6 offers the following self-exclusion periods: 7 days, 30 days, 90 days, 180 days, 1 year, and permanent closure. A permanent self-exclusion cannot be reversed. For time-limited exclusions, your account will not reopen automatically at the end of the period — you must contact support and complete a cooling-off review before reinstatement.

During any self-exclusion period, 9c6 will suppress all marketing communications to your account — including bonus alerts, promotional emails, and any other outreach — until your exclusion has formally ended and you have actively requested reinstatement.

A time-out is a shorter, more flexible break option for players who need to step back from the platform temporarily without committing to a full self-exclusion. Your account is not permanently closed, but all access, deposits, and betting activity are suspended for the duration you choose.

To activate a time-out, email [email protected] and tell us how long you would like to be away. We will process your request promptly and confirm it by email. At the end of the period, if you wish to return, contact support to reactivate your account — ensuring your return is a deliberate, considered decision.

Problem gambling can affect anyone regardless of income, background, or experience. The key difference between recreational and problem gambling is control. If gaming has shifted from enjoyment to compulsion, or is causing financial or emotional difficulty, it is important to take those signs seriously and act early.

If you answered yes to two or more of the above, we strongly encourage you to use one of the 9c6 responsible gaming tools — a deposit limit, time-out, or self-exclusion — and to reach out to our support team. Seeking help is a sign of strength, and we are here to assist you without judgment.

9c6 is aware that minors can sometimes access the internet unsupervised. If you share a device with children or young people under 21, we strongly recommend taking the following precautions to prevent underage access to the 9c6 platform:

Responsible gaming and fair play go hand in hand. 9c6 sources all its games from established, internationally recognised providers — including Evolution Gaming, Pragmatic Play, Spribe, and Ezugi — whose engines use certified Random Number Generator (RNG) technology. Every spin, every card dealt, and every crash outcome is determined by a genuinely random process with no manipulation.

Understanding the RNG nature of casino games is an important part of responsible gaming. No betting system, pattern of play, or lucky-streak strategy can influence RNG outcomes. Gambling should always be approached as entertainment with an expected cost — the house edge — and never as a reliable income strategy. If you find yourself believing that a consistent winning system exists, this may be a sign that your relationship with gambling warrants a closer look.

If gambling is no longer fun and is instead causing you stress, financial difficulty, or conflict with people you care about, please reach out. You do not need to be in crisis to ask for help. Our support team is trained to listen without judgment and to connect you with the right tools and options for your situation. Reaching out early is always better than waiting until things feel unmanageable.