Privacy Policy — Your Data at 9c6

The cards below summarise the key principles of the 9c6 Privacy Policy. The full legal text in the sections that follow governs our data practices. If anything is unclear, please contact us at [email protected].

9c6 (referred to in this policy as "9c6", "we", "us", or "our") operates the online gaming platform available at 9c6.bet. We respect your privacy and are committed to protecting the personal data you share with us when you use the platform. This Privacy Policy describes how we collect, use, store, and disclose personal information in connection with the 9c6 platform and all associated services.

By creating an account or using the 9c6 platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. This policy should be read alongside the 9c6 Terms and Conditions, which are incorporated here by reference. If you do not agree with this policy, you should not use the 9c6 platform.

We collect personal data in three primary ways: information you provide directly to us, information collected automatically when you use the platform, and information obtained from third-party service providers where legally permitted. The categories of data we collect are set out below.

Information You Provide Directly

When you register for an account, complete identity verification (KYC), contact support, or otherwise interact with 9c6, you may provide: your full legal name, date of birth, residential address, email address, Bangladeshi mobile phone number, national identity document number, copies of identity documents (e.g. National ID card, passport), a selfie or photograph for identity verification, and bKash, Nagad, Rocket, or bank account details linked to your withdrawal method.

Information Collected Automatically

When you access the 9c6 platform, we automatically collect certain technical and usage data, including: your IP address, device type, operating system, and browser type, your session duration and pages or games visited, transaction history including deposit amounts, withdrawal requests, and bet history, and game play data including game type, stakes, outcomes, and session timing. This data is collected using server logs, session cookies, and similar technologies.

Information from Third Parties

We may receive information about you from third-party payment processors (bKash, Nagad, Rocket, Upay, and banking partners) in the course of processing deposits and withdrawals. This information is limited to transaction confirmation data and the account identifiers associated with your payment method. We may also receive identity verification data from KYC service providers where we use third-party verification tools. We do not purchase marketing data or personal profiles from data brokers.

We use your personal data only for the purposes set out in the table below. We do not use your data for any purpose that is incompatible with the reason it was originally collected, and we do not engage in automated decision-making that produces significant legal effects on you without human review.

We process your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing your data is necessary for us to perform the contract we have with you — specifically to operate your 9c6 account, process your deposits and withdrawals, and provide the gaming services you have requested.
• Legal obligation: Certain processing activities are required by applicable law, including age verification, anti-money laundering checks, fraud prevention obligations, and the retention of financial transaction records.
• Legitimate interests: We process certain data to pursue our legitimate business interests, including detecting and preventing fraud, maintaining platform security, resolving disputes, and improving service quality — provided those interests are not overridden by your fundamental privacy rights.
• Consent: Where we send you optional promotional communications (such as bonus offers or tournament notifications), we do so on the basis of your prior consent. You may withdraw this consent at any time by contacting support or adjusting your account notification preferences.

9c6 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it with appropriate confidentiality and security measures.

Service Providers

We share data with trusted third-party service providers who assist us in operating the 9c6 platform. These include payment processors (bKash, Nagad, Rocket, Upay, and our banking partners), identity verification and KYC providers, fraud detection and AML screening services, game software licensors (such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi), and customer support platform providers. Each provider receives only the data strictly necessary for their specific service, and each is bound by a data processing agreement with confidentiality obligations.

Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulators, courts, or other governmental bodies when we are legally required to do so, or when we have a good-faith belief that disclosure is necessary to comply with applicable law, prevent or investigate fraud or illegal activity, protect the rights or safety of 9c6, its staff, or other users, or enforce our Terms and Conditions.

Business Transfers

In the event that 9c6 undergoes a merger, acquisition, asset sale, or other corporate restructuring, your personal data may be transferred to the successor entity as part of that transaction. Where required by law, we will notify you of any such transfer and the successor entity will be required to honour this Privacy Policy or provide a materially equivalent level of protection.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The specific retention periods we apply are determined by the nature of the data and the purpose for which it was collected.

As a general rule, account data is retained for the duration of your active account plus a minimum of five years following account closure, to comply with financial record-keeping obligations. Identity verification documents are retained for a minimum of five years from the date of verification. Communication records (support tickets, emails) are retained for three years. Technical log data (IP addresses, session logs) is typically retained for 12 months unless required for an active investigation. When data is no longer required, it is securely deleted or anonymised.

9c6 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, destruction, or alteration. Our security measures include: SSL/TLS encryption for all data transmitted between your device and our servers, server-side encryption for sensitive stored data including identity documents and payment details, OTP-based two-factor authentication for account login and withdrawal requests, access controls that restrict staff access to personal data on a strict need-to-know basis, and regular security reviews and penetration testing of the 9c6 platform.

Despite these measures, no method of electronic transmission or storage is completely secure. While we strive to protect your personal data using commercially reasonable means, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights, we will notify you as required by applicable law. You are responsible for maintaining the security of your own account credentials; 9c6 is not liable for losses resulting from your sharing of login details with third parties.

9c6 uses cookies and similar session-tracking technologies to operate the platform and improve its performance. We do not use advertising cookies or sell cookie data to third parties. The types of cookies we use are:

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, maintain your account security state, and remember your preferences within a single session. Without these cookies the platform cannot operate. These cookies cannot be disabled.
• Functional cookies: These remember choices you make on the platform (such as language preference) to provide a more personalised experience. They do not track your activity across third-party websites.
• Analytics cookies: These help us understand how players use the 9c6 platform by collecting aggregated, anonymised data about page visits, session durations, and feature usage. This data is used solely to improve the platform experience and is never linked back to an individual user profile.

Most modern browsers allow you to control cookie behaviour through your browser settings. You may choose to block or delete cookies; however, disabling strictly necessary cookies will prevent the 9c6 platform from functioning correctly and you will not be able to log in or use the service.

Subject to applicable law, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request. We will respond within a reasonable timeframe and in any event within 30 days.

• Right of access: You have the right to request a copy of the personal data we hold about you and to receive information about how we process it.
• Right to rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: In certain circumstances you have the right to request that we delete your personal data. This right is subject to our legal obligation to retain certain data for compliance and record-keeping purposes; where a legal retention obligation applies, we cannot fulfil an erasure request for that data.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while you contest the accuracy of data we hold about you.
• Right to withdraw consent: Where we process your data on the basis of consent (for example, promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Please note that exercising certain rights may affect your ability to use the 9c6 platform. For example, if you request deletion of your identity verification documents before the mandatory retention period has elapsed, we will not be able to process withdrawal requests from your account until KYC is re-completed.

The 9c6 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected personal data from a person under the age of 21, we will promptly delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered on the 9c6 platform, please contact us immediately at [email protected] so that we can take appropriate action.

9c6 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make changes, the revised policy will be published on this page with an updated effective date. Where changes are material, we will endeavour to notify registered players via their registered email address or via an in-platform notification prior to the changes taking effect. Your continued use of the 9c6 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact our data support team. We are committed to resolving privacy-related enquiries promptly and transparently.

Email: [email protected]